Support
Real people, Australian hours. Most replies land inside an hour.
How Ali answers calls
Tap Get a DeskAli number in Number & Setup. That is the number customers should publish. Ali answers it as soon as it is issued. Optional: turn on Also ring my mobile and we call your personal phone from our trunk first. Default is Ali answers immediately.
Keeping an old 04 is a port request, not a setting on your current SIM. Typing that number into a form does not attach Ali.
Why we issue a DeskAli number
Ali answers a DeskAli-issued number, not a setting on your current SIM. Publish that number, or submit a port so we own the 04. Carrier forwarding is not a product path.
Common questions
Yes, by submitting a port from Number & Setup. Our team files it with the carrier (usually a few hours, max 24). Same day: publish your DeskAli number. Ali cannot answer an 04 that stays on someone else’s SIM.
Turn on Also ring my mobile in Number & Setup after you have a DeskAli number. We ring your personal mobile; if you do not pick up within about 15 seconds, Ali takes it. This is off until you turn it on.
Publish the DeskAli number, or turn on Also ring my mobile after you have a DeskAli number. If an old carrier forward was left on your personal mobile, cancel it in your carrier’s settings.
Expected, if that number is still on a prepaid SIM we do not own. Publish the DeskAli number today. Proof is a call to the DeskAli number from a different phone that Ali answers.
Open the call in the app and correct it — the booking updates immediately. Then go to Train "Ali" and say the address the way locals say it. She keeps the correction.
Yes. In most Australian states recording a call without letting the other person know is against the law. Ali can say it in her greeting — turn that on in Train "Ali".
If customers ring your DeskAli number, Ali answers until you change that in the app. Turn off Ring my phone first if you no longer want your mobile to ring. To close the account entirely, use Delete my account in the account menu — that removes everything permanently. Subscriptions are managed on this website, not in the app.
Australia. Ali is trained on Australian speech and Australian place names, and the numbers are Australian.
Something broken?
Email info@deskali.com with the date and rough time of the call. That is enough for us to find it. If the app itself is misbehaving, a screenshot tells us more than a description.